FAQ

Q1: How can I place an order?


The ordering process is simple and clear, which can be completed in just four core steps:

Select products: Browse the store's product list and add your favorite items to the shopping cart.

Complete information: Enter the checkout page, and fill in the shipping address and personal contact information truthfully and accurately.

Secure payment: The platform supports major global credit cards including Visa, Mastercard, American Express and Discover. All transactions are processed directly through a high-level encrypted payment gateway without complicated page redirection.

Order confirmation: After payment is completed, you will receive an order confirmation email immediately, and we will arrange order shipment processing for you right away.


Security Guarantee: We adopt internationally recognized PCI-DSS certified systems and full end-to-end encryption technology. Your credit card-related information will be processed directly through secure and encrypted financial channels, and the platform system will not store any sensitive card data, fully protecting your payment process from security risks.

Q2: Is my payment information secure?


Absolutely secure. Protecting user privacy and fund security is our core working principle. We have established a dual security protection mechanism:

Global financial-grade standard: The cooperative payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the world's highest level of payment information security specifications.

Bank-level encryption technology: Relying on SSL/TLS full end-to-end encryption, sensitive information such as your credit card number and billing address is encrypted in real time during transmission. Even our back-end staff cannot view your private card information, ensuring a worry-free shopping experience.

Q3: Where will the order be shipped from? How long will it take to receive the goods?


All products in our store are shipped directly from the US local warehouse, with strict control over product quality and order processing efficiency.

Order processing: After order confirmation (usually within 12 hours after successful payment), we will complete product sorting within 2 working days and hand it over to the cooperative logistics service provider.

Estimated delivery time:

Domestic US orders: Enjoy exclusive express logistics, with a conventional delivery time of 3-5 working days.

International cross-border orders: The conventional time is 7-15 working days, and the specific time is affected by the distance to the destination and the operating efficiency of local logistics.

Q4: Do I need to pay additional tariffs or import taxes when signing for the package?


No additional payment is required at all. To create a cross-border consumption experience as convenient and smooth as local shopping, we implement an all-inclusive pricing policy:

All taxes included: The total amount paid on the checkout page includes the product price, international logistics freight, as well as import duties and value-added tax (VAT) payable in the destination country.

No hidden fees: After the package is delivered, you do not need to pay any additional fees to the customs or courier company, and we are fully responsible for the entire customs clearance and tax payment process.

Worry-free signing: Since we have prepaid all relevant taxes in advance, the package customs clearance process is smoother, truly realizing that the order price is the final hand price.

Q5: How can I check the real-time logistics status of my order?

We provide full transparent logistics tracking service, so you can keep track of the latest package status at any time:

Email reminder: After the order is shipped, the system will automatically send a notification containing the logistics tracking number to your email: auraGoodsService@outlook.com.

Account inquiry: You can log in to your personal account at any time to view real-time logistics update information in the "Order History" section.

Official inquiry: With the logistics tracking number, you can check the real-time location and estimated signing date of the package on the official websites of major logistics service providers such as UPS, DHL and FedEx.